Shipping & Return Policies

All orders placed between 8AM-4PM EST will be processed and shipped on the same day or within 24 hrs. If your order is placed after 4 PM EST it will be shipped out the next business day. If you are in need of a speedy delivery please contact us via email at or call us toll-free in the US & Canada 1.800.421.0760 or via our International number 1.305.662.5959, M-F 9 AM - 7 PM EST.

To ensure a speedy and accurate delivery of your package, orders are shipped via USPS Priority Mail, Express Mail or FedEx. The estimated delivery time for Priority Mail in the US is of 2-3 business days. The estimated delivery time for International orders is 6-10 days. Rush Delivery is available at an additional cost. This service is not available to all locations or to PO Boxes, Hawaii, Puerto Rico and Germany. Rush delivery is not available to all locations. Please call for details.Orders going to Germany are shipped via Special Forwarding Service and can take up to 3-4 weeks to arrive.

We do not ship Novelties products for orders going to Alabama, Mississippi or Utah due to distribution restrictions. International customers please note The Score Group cannot be held responsible for Customs seizures. New shipping costs are effective as of January 18, 2013.

We do not ship orders to correctional facilities due to content restrictions and multiple package seizures.


Regular Returns

For members who wish to return unused merchandise, we will provide a full merchandise refund or Score credit if the item(s) is returned unopened DVD that is received within 30 days of purchase. Standard shipping charges will apply to ship unopened items returned for exchange.

Novelties Return

For members who find any Jack Aid product to be defective, please contact our customer service line for specific instructions on how to process these returns. US/CAN 1.800.421.0760 INT. 1.305.662.5959.

Wrong Item Shipped

Members who receive incorrect items do not need to return the items sent in error. After notifying our customer service staff, a new item will be shipped out immediately to compensate for our mistake.

Defective Merchandise Returns

All sales are final. Damaged or defective videos will only be exchanged by one of the same title if returned within 30 days of receipt. All of our DVD's are copyright protected. When played from a DVD player that is connected thru a VCR they may appear defective. If you are experiencing bad color quality check to see if this is the case. If it is not, return the defective item along with a note explaining the problem. As soon as we receive it we will ship a new copy out to you.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will attempt to contact you via phone, mail or email to obtain an address correction or discuss new delivery dates. Federal Express and USPS make three delivery attempts. After you receive your first notice and no one can be home to receive your package, contact Fed Ex or USPS to arrange to pick up you package at your nearest Fed Ex facility or post office.

Orders returned marked "refused" or "no one by this name at this address" will be credited immediately, no exceptions. Please be sure to let us know prior to the shipping of your package if the items purchased are a gift or are to be sent to an address other than your own. We can then make arrangements with the carrier to deliver the package to the care of your authorized agent.

If you suspect your order cannot be delivered as addressed or you have not received notification of its return after 2 weeks from the estimated delivery date, please contact us immediately. Email or call us at 1.800.421.0760 Option 4. International customers dial 1.305.662.5959 Option 4. Our customer service agents will be happy to assist you.

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons

Incorrect Address

If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. Please double-check your address carefully when placing a new order.

Incorrect APO or FPO Address

If an APO or FPO address is entered as an international address, the package will not reach its destination. See below for more information on entering an APO or FPO address on the order form.

Having trouble entering an APO or FPO addresses on our order form? Following these steps should help

  • Enter the recipient's full name and address in the relevant fields.
  • Enter "APO" or "FPO" in the City field.
  • Enter "AE" in the State/Province/Region field if the recipient is stationed in Europe, Canada, Africa, or the Middle East.
  • Enter "AA" if the recipient is stationed in the Americas.
  • Enter "AP" if the recipient is stationed in Asia or the Pacific.
  • Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail and should be delivered within 3 to 5 business days from the date of shipment.

To remove an outdated or incorrect address from your account, log in to change your address in the account edit menu.

Address Format

If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carrier, please enter the box number as "PO BOX" followed by the number.

Other Address Problems

If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. For this reason we do not sell products to any prisoners since these restrictions are determined by the penitentiary and may vary.

In rare cases, it is also possible that the address label became illegible during the shipping and handling process.

Failed Delivery Attempts

Most of our carriers make three attempts to deliver a package. Federal Express requires a signature to deliver your package. Otherwise,it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient

If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.